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Customer Service


Ordering

Shipping

 


Returns

Privacy & Security

 

 

 

Ordering

Placing Your First Order


Placing an order with Yazmo.com is easy. There's no need to create an account first. You will have done that once you've placed your first order online. (We also accept orders by phone, or e-mail.)

Finding Items

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find links to browse lists and more detailed product-specific searches in the left side navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.

Adding Items to Your Shopping Cart

If you want to order an item from Yazmo.com, click the "BUY" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of yourShopping Cart at any time by clicking the Shopping Cart icon on the right side of every page of our Web site.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart.  When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us.

Signing In

Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.)

Enter a Shipping Address

Tell us where you would like to ship your order. If you are shipping to an APO or FPO address your package can be shipped via the USPS priority mail service. If you live within the continental U.S. your order can be shipped via UPS ground. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

Provide a Password and Method of Payment

Choose a password for your account so that when you come back to Yazmo.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure you write your password down somewhere so that you remember it the next time you place an order.

Next, let us know how you would like to pay for your order. We accept MasterCard, Visa, Paypal, or a money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.

Tracking Your Order

If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.

Shipping

Track Your Package

Once your order has been shipped you will receive a tracking number that can tell you where your package is and when it will arrive. 

If your package was sent via UPS : Click Here To Track Your Package
If your package was sent via USPS Priority Mail  : Click Here To Track Your Package

Shipping

Ordering an item from Yazmo.com? We can ship to virtually any address in the world.



Yazmo.com offers a few different shipping methods. Our standard shipping service is UPS Ground. If you live within the Continental United States we offer FREE SHIPPING viaUPS Ground (except APO and PO addresses) .

If you live in Alaska, Hawaii, Puerto Rico then your order can be shipped via the USPS Priority Mail service .

All international orders outside of the United States & Canada please proceed to checkout to view shipping rates. We are not responsible for any additional fees incurred during international shipments.

Delivery Time

When you place an order with Yazmo.com we will usually ship the item out the same day (if orders placed before 3 PM PST). Depending on what location you have the item shipped to, the delivery time will vary.

Any order shipped to the Continental United States will be shipped via UPS Ground (except APO and PO addresses). Below is an estimated delivery time provided by UPS. Any orders shipped outside of the area below have varied delivery times.


Calculating Cost


Shipping costs for orders from Yazmo.com depend upon the methods and options you choose.

Returns



Our Return Policy

All returns/exchanges must have filled out an RMA request form located below, prior to shipping item back to be eligible to receive a refund.

Refund Policy

We can process returns and refunds only for items directly purchased from and fulfilled by Yazmo.com. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after 4 weeks from the day you sent us your return, please contact us for further assistance.

Problem with an Order?

If something is wrong with an order that is being fulfilled by Yazmo.com, we certainly want to help you. Please read the information below for more on how to proceed.

Did you receive a damaged or defective item? If the item has a damaged or defective part, contact us within 7 days of receiving the item. Please fill out the RMA request form below. 

Did you receive the wrong item or an item you didn't order?
 If the item Yazmo.com has sent is the wrong item then contact us within 7 days of receiving the item. Please fill out the RMA request form below. 

Not what you were expecting, ordered the wrong item? If you are not satisfied with the item that you have received please contact us within 7 days of receiving the item. Return shipping costs cannot be refunded. There is a 25% restocking fee for returns of this type. Please fill out the RMA request form below.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available. 
 

 

RMA Request Form
 

To initiate a return fill out the form below to obtain a Return Merchandise Authorization Number. All returns/exchanges require RMA number.

We allow 7 days from the day you receive your order to notify us of any problems or returns that may be needed.  Once the product is received and verified to be in saleable condition, the refund will be initiated. We do not refund shipping costs for returned merchandise.

Reason

Type of Refund

Not What Expected

For returns that are not damaged we do charge a 25% restocking fee.

Damaged

Full refund when item returned to us.

 

  • Reason for return*
  • How much is*
    Answer*